Returns & Exchanges

We want you to understand the applicable return conditions before an order is accepted. Because this website takes email order requests rather than online payment, return eligibility, the request period, and any order-specific conditions are confirmed in writing during the order conversation.

Before ordering

Ask us to confirm the return window, any exclusions, and who is responsible for return shipping before you accept a quotation. Conditions may differ for wholesale orders, personalized requests, or particular product types. This website does not promise an unconfirmed universal return period or free return shipping.

Request a return or exchange

Email [email protected] with your order reference, product name, the reason for the request, and photographs where relevant. We will discuss eligibility and the next steps based on the terms agreed for your order and applicable law.

Do not mail a product to the company contact address without written return instructions. Receiving an inquiry does not itself authorize a return or guarantee an exchange.

Condition and packaging

Please keep the product and its packaging while we review the request. For an approved change-of-mind return, any required condition or packaging standards will follow the conditions confirmed for your order. Describe damage or wear accurately so we can provide appropriate instructions.

Damaged or incorrect items

If an accepted order arrives damaged or contains the wrong product, contact us promptly with clear photographs of the item, packaging, and order details. Keep the packaging in case it is needed to understand shipping damage. We will discuss an appropriate resolution; your applicable legal rights remain unaffected.

Refunds and exchanges

Any approved refund, replacement, or exchange is arranged directly and according to the accepted order terms. Refund timing depends on the separate payment method used for the accepted order. No refund can be processed through this static website.

Wholesale orders

Wholesale buyers should request the current wholesale return and damage-reporting conditions as part of the written quotation. Consumer-style return assumptions should not be applied automatically to a wholesale order.

For questions before ordering, visit Contact or email [email protected].