Shipping Information

Shipping is discussed as part of each email order request. We confirm the delivery destination, availability, processing estimate, shipping method, and applicable charges before an order is accepted.

Request an estimate

Include your destination, selected products, variants, and quantities. Please tell us if you are working toward a particular date. An inquiry is not a guarantee that a product can arrive by that date; wait for written confirmation before making arrangements that depend on delivery.

Processing and transit

Product availability, order preparation, and carrier transit are separate steps. A processing estimate is not the same as a delivery guarantee. We do not publish unverified stock levels or universal dispatch times on this website.

Shipping costs and taxes

The shopping bag shows product subtotals only. Shipping, sales tax, and any applicable duties or other charges are confirmed separately. The website does not automatically collect these charges or process payment.

Destinations

Please contact us to confirm whether your destination can be served. For an international inquiry, ask about the shipping method, customs responsibilities, and any destination restrictions before an order is accepted.

Delivery concerns

For a delivery question concerning an accepted order, email [email protected] with your order reference and the issue. Keep any packaging if a parcel arrives damaged. Return requests follow the conditions agreed for the order and our Returns Policy.